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Luxe isn't tracking my SpO2

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I cannot get any oxygen readings or see the app on my new luxe 

 

Moderator Edit: Clarified subject

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Hi there, @AliKins1. Welcome to the Community Forums. 

 

Fitbit SpO2 app is automatically added for users in select countries. For more information on the availability of Fitbit SpO2, see fitbit.com.

If you removed the SpO2 app from your device, reinstall it in the Fitbit app on your phone:

 

  1. With your Fitbit device nearby, in the Fitbit app, tap the Today tab > your profile picture > your device image.
  2. Tap Apps.
  3. In the list of apps, tap SpO2 > Install > Install.

 

To see the most recent SpO2 levels on your Luxe:

 

  1. Wear your Fitbit device to bed. Wear your device securely so that the back of your device is in contact with your skin.
  2. In the morning, swipe up from the clock face. See your average resting SpO2 level on the SpO2 tile.

It may take around an hour for your SpO2 values to appear after you wake up. The SpO2 tile shows data for your most recent sleep session. If your sleep session is split into 2 separate logs or you take a long nap, the tile updates to show data for the most recent sleep session.

 

About the Health Metrics, please note the Health Metrics tile is available with Fitbit Charge 4, Fitbit Charge 5, Fitbit Luxe, Fitbit Sense, Fitbit Versa 2, and Fitbit Versa 3. To see historical data, upgrade to Fitbit Premium. For other devices, a Fitbit Premium subscription is required to see health metrics data.

 

  1. Wear your device for at least a full day, including to sleep at night.
  2. In the morning, open the Fitbit app and tap the Health Metrics tile.
  3. Swipe up to find the Oxygen Saturation (SpO2) tile.

 

Note that for Charge 4, Charge 5, and Luxe users must have the SpO2 app installed.

 

For more detailed information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?

 

Hope this helps. 

Maria | Community Moderator, Fitbit


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Sent from my iPhone
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Thank you for the info but I am not getting anywhere following these Instructions.

 

I have a luxe/premium 

 

no app listed under gallery/apps

 

no info shown ( icon not blue on metrics list) as per others.

 

 

 

 

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I’m afraid not and I’ve spent about 2 hours on helpline to Fitbit and they can’t do it.

 

no sign of the oxygen app so awaiting more help.

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