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Luxe keeps logging steps at night

‎08-26-2025 05:10 - last edited on ‎08-26-2025 18:25 by Fitbit Moderator

‎08-26-2025 05:10 - last edited on ‎08-26-2025 18:25 by Fitbit Moderator

Greetings, 

Every morning I’m waking up and my Luxe is tracking between 7-9k steps while I was asleep. I restarted the app and device. I’ve ensured my sleep settings are on normal. I can’t even get ride of the steps by logging Driving today. Is this a sign to just toss this thing or can anyone point me to a fix.

 

Moderator edit: clarified subject.

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‎08-26-2025 18:23

‎08-26-2025 18:23

Welcome to the community forums @Patrickohhh. 

Thank you for sharing the inquiry regarding your Luxe. Thank you for trying to fix it on your own.  

Please confirm if you are using Mobile track. It is a service that allows you to count steps using your phone even if you forget to wear your Fitbit. If that is your case, Mobile track will add the steps recorded by your phone to the Fitbit app. You can "unpair" Mobile Track from your account.  On your Fitbit app go to the upper left corner on the phone and device icon. Click on your phone icon and on the 3 dots and choose "unpair".

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