Luxe keeps shutting down

[Klight1]

My luxe keeps shutting down. It can have a full charge and still shuts down. I have tried everything that the other forums have suggested and the first time it worked for a few days but stopped working. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Klight1. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still shutting down. I understand where your concern is coming from, I will do my best to help you with this!

As our last resort, I'd recommend performing a factory reset on your Luxe. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

With the above being said, please sync your Luxe and then, proceed with the steps below in the order listed: 

1. Swipe down from the clock screen to find the Settings app.
2. On your Fitbit device, open the Settings app > Device Info > Clear User Data

You can follow the steps to set up the device after that How do I set up my Fit-bit device?