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Luxe screen is green

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‎05-06-2024 07:02 - last edited on ‎05-06-2024 07:39 by Fitbit Moderator

‎05-06-2024 07:02 - last edited on ‎05-06-2024 07:39 by Fitbit Moderator

Screen went blank overnight.  Reset using button on charger and changed clock face in the app, as per previous suggestions.  No change. Screen is unresponsive.

Moderator Edit: Clarified subject

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‎05-06-2024 07:41

‎05-06-2024 07:41

Hi there, @judywest. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe screen went green. We'ere here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!

Maria | Community Moderator, Fitbit


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