Luxe keeps switching itself off

[SueDy25]

My Luxe (only 2 years old) keeps switching itself off. It only restarts when attached to the charger. I have tried re-setting it and also letting the battery run down fully before charging it again, but the same issue keeps happening. Any ideas as to how to resolve this?

Moderator Edit: Formatting.

[KarinVM]

I have the same problem. 

[MercyThompson]

Mine as well. Once I connect it with the charger, it restarts. But the steps and activities from the last few hours are missing... 

[MarioSFitbit]

Hi @SueDy25 and @KarinVM , welcome to the Fitbit Community ! @MercyThompson Nice to see you around the forums. 

I appreciate your messages, and I'm sorry to hear about this situation regarding the switching off of your devices. 

Please try these troubleshooting steps for now:

• Manually sync your Luxe: How do I manually sync my tracker or watch?
• Connect your Luxe to the charging cable: How do I charge my Fitbit device? (Try a USB port or a UL-certified wall charger, and let it charge for at least an hour.)
• Restart your Luxe: How do I restart my Fitbit device?
• Change the clock face: How do I change the clock face on my Fitbit device?

[SueDy25]

Hi Mario,

Thank you for your message, however I have tried all the troubleshooting fixes, as well as others on the forum.

The same issue is still happening.

Sue




[KarinVM]

Hallo Mario,

Ook bij mij levert het niets op.

Groet,

Karin

[MarioSFitbit]

Hi @SueDy25 and @KarinVM, I appreciate your messages, and I'm sorry to hear that the issue still remains. 

Since you have performed the recommended troubleshooting steps, I suggest you contact support, since they have more tools in order to find your options. Contact Us. 

(@KarinVM to prevent confusion, we ask that users keep shared links to the language of the forum in which they are participating. We currently support French, Italian, Spanish, German, Japanese and English and hope to support more locales in the future!)

[JudeRudy]

Is there a software update that is causing this? I tried all the fixes mentioned except changing the clock face. Is there a particular clock face we should be using?

[SueDy25]

I was advised by Oscar that the battery was draining too quickly, although it should last 4 years. My Luxe was purchased in June 23. It was 3 months out of warranty and the best they could offer was a discount code to buy a new Fitbit. If the battery lasts half it’s supposed time, I will not be wasting money on another one.

Sue

[JudeRudy]

I changed the clock face and fully charged my luxe to 100%, and I have not had the problem since then.  It has been about 3 days, so I hope it is fixed.

Moderator edit - formatting

[MarioSFitbit]

Hi @JudeRudy, welcome back to the forums, and thank you for your message and confirmation. In these cases of changing the clock face, you can change it for another one, verify that it works properly, and then even return to the previous one you had.

@SueDy25 welcome back to the community. I appreciate your message and feedback regarding this issue. Your feedback is always important to us and is valuable in improving our products. We value your presence on our forums and as a user.

[KarinVM]

My fitbit too is only 2 years and a few months. Nothing helps with me either and I too have been told by fitbit that the warranty has expired and that I can get a discount on a new fitbit.

Legally, the product should not break down after just over 2 years and one should ensure a sound product. A worthless offer, then.

Clearly, I am not the only one with this problem!

In any case, I won't buy a new fitbit again. This is my 2nd, the first one only lasted about 3 years too. 

Very disappointing from fitbit. 

[JudeRudy]

Since I changed the Luxe clock face and fully charged my Luxe, I haven’t had the problem. It has only been 4 days, but I am glad it is working again.

i have no idea why changing the clock face helps.

[KarinVM]

It didn't help for me.