Luxe keeps turning itself off

[Socksnsocks]

I’ve had my Luxe for a few months and it freezes daily where I get no response from the screen and it won’t sync.

I reset it using the charger and three taps, it will work but then the next day does the same. It doesn’t record any data during this time so it’s pretty defunct for me now.

Any suggestions would be appreciated!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Socksnsocks. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Socksnsocks]

I tried this and my Luxe worked for a day but has again become unresponsive and isn’t recording data. Do you have any further suggestions please?

[MarreFitbit · Accepted solution]

@Socksnsocks I appreciate you had followed the tips and recommendations provided above. 

As our last resort, I suggest performing a factory reset on your Luxe. To do so, please follow the steps below:

1. Swipe down from the clock screen to find the Settings app.
2. On your Fitbit device, open the Settings app > Device Info > Clear User Data

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

[Socksnsocks]

I have tried a reset two days ago and the issue still persists.

Sent from Outlook for iOS<>

[MarreFitbit]

@Socksnsocks I appreciate you had followed the tips and recommendations provided above.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.