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Luxe keeps turning off

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‎02-18-2023 10:23 - last edited on ‎02-18-2023 10:42 by Fitbit Moderator

‎02-18-2023 10:23 - last edited on ‎02-18-2023 10:42 by Fitbit Moderator

My Fitbit luxe will randomly shut off during the day, even with full battery. When I plug it in, it turns back on but with an inaccurate time and all the data since it has off is lost. 

 

Moderator Edit: Clarified subject

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‎02-18-2023 10:44 - edited ‎06-01-2023 04:40

‎02-18-2023 10:44 - edited ‎06-01-2023 04:40

Hi there, @cammcdonald13. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. 

As a first approach, please restart your Luxe as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-18-2023 10:44 - edited ‎06-01-2023 04:40

‎02-18-2023 10:44 - edited ‎06-01-2023 04:40

Hi there, @cammcdonald13. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. 

As a first approach, please restart your Luxe as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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