Luxe keeps turning off

[Jdholiday22]

Why does my Luxe…keep shutting down? Does not register accurate readings! Getting really frustrated with this darn fitbit! What can I do…besides throw it against the wall?

Moderator Edit: Clarified subject

[Chiparella]

I have the same problem. Luxe just stops working. Won't sync until it gets connected back to the battery cable. I had a Charge 2 which worked great, the Luxe has been problematic for the year I've owned it. 

[MarreFitbit]

Hi there, @Jdholiday22. Welcome to the Fitbit Community Forums. @Chiparella Thanks for stopping by! I appreciate you've taken the time to share the details about the issue with your Luxe devices. I understand how you must be feeling. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

As for the heart rate readings, please see What factors can affect my heart-rate reading on my Fitbit device?

[Jdholiday22]

Hello
I have done all those things numerous times and still don’t work!
Now it won’t even sync with the Fitbit app on my iPad!
I don’t understand why it doesn’t work!
Did something happen when the app was redesigned?
That seems to be when it started!
Thank you
Jackie

Sent from my iPad

[MarreFitbit · Accepted solution]

@Jdholiday22 Thanks for getting back and the details provided. Please note the release of the new Fitbit app has no correlation with the issues you're experiencing. 

As our last resort, please try the following:

1. Swipe down from the clock screen to find the Settings app.
2. On your Fitbit device, open the Settings app > Device Info > Clear User Data

Then, perform the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

With that being said, be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.