Luxe keeps turning off

[Itsakathy]

Luxe will shut off even with good battery life. When I put it on charger it will start up and show a good battery charge. At times if I take it off and on charger it will show 95% then 65%, back and forth like it doesn’t know how much battery is charged. Frustrating to be in middle of an activity to find it has shut down so no accurate information is gathered. Any ideas? 


Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Itsakathy. Welcome to the Fitbit Community Forums. It's sad to hear about your Luxe's behavior. I understand how frustrating this can be. We'll do our best to help you with this. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

[mmm.manu]

Hi - I am having the same problem as the OP - can you assist?

[mmm.manu]

Were you able to get a fix? I am having the same problem ever since the update, its really irritating! 

[Moonie]

Mine is also doing the same. I've tried resetting by pressing the button 3 times on the flat end of the charger(bit that plugs into plug) but it's still doing it

[Itsakathy]

The fix was a 35% off code for a new one. I have found many people who have complained about this issue so it is definitely a known problem. The 35% discount seems to be the standard answer. 

[Itsakathy]

that’s the only fix. Support gave me a 35% off code. But because this is a known issue, i am not sure I will purchase a luxe. Thinking of going with the sense 2

[Moonie]

Oh that's a shame. Thanks for replying 

[mmm.manu]

oh darn that's a shame, i really loved my watch 

[Biobabble]

My fitbit Luxe is having issues. I used to charge once a week but now have to charge everyday or it goes flat overnight. It is a real nuisance.  I dont know who to contact or how to reset. What should i do?