Luxe screen won't scroll anymore

[Empear]

My Fitbit quit scrolling.  All it does is show the time.  I cannot access any of the apps. It won't go up or down, or side to side.  Any suggestions on how to fix?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Empear  since a restart is generally the first step to take and you can't do that with a non-functioning screen, you'll want support.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options