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Luxe keeps vibrating when I already answer a call

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‎05-05-2022 03:20 - last edited on ‎05-06-2022 07:24 by Fitbit Moderator

‎05-05-2022 03:20 - last edited on ‎05-06-2022 07:24 by Fitbit Moderator

Fitbit luxe continually vibrating whilst on an active call. This issue has started today I’m operating on iOS 15.4.1 but have been since that update came out I’m not sure why it started today can someone please help me to turn it off

 

Moderator Edit: Clarified subject

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‎05-06-2022 07:25 - edited ‎12-18-2023 09:35

‎05-06-2022 07:25 - edited ‎12-18-2023 09:35

Hello, there @Gonzarelli. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

This shouldn't happen, and since it's related to the call notifications I'd recommend to try the following:

  1. On the Fitbit app, tap on your profile's icon > Luxe > Notifications and turn off call notifications.
  2. Restart your Versa Luxe and reboot your phone.
  3. Turn back on the notifications on your Luxe and the Fitbit app.
  4. Try receiving a call notification one more time.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-06-2022 07:25 - edited ‎12-18-2023 09:35

‎05-06-2022 07:25 - edited ‎12-18-2023 09:35

Hello, there @Gonzarelli. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

This shouldn't happen, and since it's related to the call notifications I'd recommend to try the following:

  1. On the Fitbit app, tap on your profile's icon > Luxe > Notifications and turn off call notifications.
  2. Restart your Versa Luxe and reboot your phone.
  3. Turn back on the notifications on your Luxe and the Fitbit app.
  4. Try receiving a call notification one more time.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-06-2022 19:01 - last edited on ‎05-07-2022 10:56 by Fitbit Moderator

In response to MarreFitbit

‎05-06-2022 19:01 - last edited on ‎05-07-2022 10:56 by Fitbit Moderator

Thank you this has worked

Moderator Edit: Personal info removed

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‎05-07-2022 10:57 - edited ‎07-23-2023 05:06

In response to Gonzarelli

‎05-07-2022 10:57 - edited ‎07-23-2023 05:06

@Gonzarelli Awesome! I'm glad to hear that the steps provided did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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