help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe losing steps after syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-03-2022 15:39 - last edited on ‎04-04-2022 04:54 by Fitbit Moderator

‎04-03-2022 15:39 - last edited on ‎04-04-2022 04:54 by Fitbit Moderator

I synced my Luxe to my app and it lost all of the steps I had gained over the last couple days. I had about 23,000 steps from today but when I synced it they simply vanished. I also lost about 16,000 steps from yesterday. Plus all the other data. 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎04-04-2022 05:31 - edited ‎12-11-2023 04:03

‎04-04-2022 05:31 - edited ‎12-11-2023 04:03

Hi there, @livypillinger. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back. 

Have a nice day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes