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Luxe lost my steps after iOS phone update

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‎04-10-2023 18:03 - last edited on ‎04-11-2023 06:38 by Fitbit Moderator

‎04-10-2023 18:03 - last edited on ‎04-11-2023 06:38 by Fitbit Moderator

I reached my 10k goal twice today for some reason. I had 11k steps and after apple did software update it rolled back on app and device itself. I’ve restarted,

unpaired, forgot device etc nothing is working. Can someone please help? I called and they didn’t help me at all!

 

 

Moderator Edit: Clarified subject

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‎04-11-2023 06:39 - edited ‎06-19-2023 04:49

‎04-11-2023 06:39 - edited ‎06-19-2023 04:49

Hi there, @Amiemarie. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Luxe. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can solve your issue soon. 

Maria | Community Moderator, Fitbit


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