Luxe not auto-tracking exercise

[MichelleTegg]

This started happening on Monday this week.  Maybe there was some kind of an update causing a glitch? My Luxe would always auto-identify and record exercise - not always the correct exercise, but it would record something.  It stopped doing this.  It is still showing under zone minutes that I have 20 fat burning minutes and 40 cardio minutes for a certain time period, for example, but it is not identifying that as exercise.  I only get credit for exercise for the day if I go back in and manually log aerobics 40 minutes, or whatever, for that time period. Then it shows the exercise with the applicable zone minutes under exercise.  I have tried rebooting it, I have tried restarting it.  I have tried turning the heart-rate off and on, I have tried setting up the Luxe again as a replacement device - as these were all things recommended for this or other problems.  Nothing has worked.

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @MichelleTegg.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

Please make sure that your activities last longer than what is set on your Fitbit account. For instructions, please visit this article and open the menu "Can I change how my activities are tracked?".

If everything is set correctly but your Luxe still doesn't track your activities, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.