Luxe not charging properly

[JoeySaysRelax]

• I have a Luxe and it keeps going unresponsive - it won’t wake up until I plug it to charge but when I do the device wakes up and says battery is full. Works for a couple of hours normally and then becomes unresponsive again - can anyone help? 

Moderator edit: clarified subject.

[ConnieB71]

same here... sad it looks like this is the end of fitbit.  most accurate tracker i ever found.  hate to see this.

[ManuFitbit]

Hi @JoeySaysRelax. Welcome to the community forums. 

Thank you for sharing the information with me regarding this difficulty that you are experiencing with Luxe. 

Please make sure to follow the steps listed in this help article: Why isn't my Fitbit device's battery charging?

[JoeySaysRelax]

Hi @ManuFitbit - thanks for your reply

i have tried these fixes before reaching out - I have even tried a factory reset and making sure the device is up to date with latest updates.

The last time the fault happened was yesterday - I was halfway through a guided breathing exercise ad the device died - when I plugged it into charge it had 70% battery.

[ManuFitbit]

@JoeySaysRelax thanks for the response and the information provided regarding this issue. 

Since you tried the steps and they didn't work, and you report experiencing the same behavior, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.

This form is only meant for you to use, so let me know once you’re done.

[JoeySaysRelax]

@ManuFitbit thanks, I have submitted the form. If you need anything else please let me know.

[dfasadler]

Hi same problem after a full charge on a

brand new Luxe it dies after two days. 

I have reset,  it minimized all functions contacted FB no further contact. This is my 4th Luxe and not my 1st rodeo. 

[SAHow]

I have the same issue.  Replaced the charger and worked for a couple of months but now same issue.

[Kimrknits]

I’m having the same issue and have tried all the fixes. 

[Sushigirl]

Oh no, I've just purchased a new one and I was hoping that would be the fix!