Luxe not charging

[richardbridge7]

Hi there

i bought a Fitbit luxe last September and it has been fine since then.  However, suddenly it seems to have gone dead and will not charge at all.

i have utilised the guidance online with pressing the button on the charging cable three times with a second in between and then also disconnecting three times in eight seconds.  I have also left it on charge for two hours. None of these have worked, although very occasionally I have seen the little green light on the bottom of the watch flashing.

any help grateful received as it should last longer than 8 months!

thanks 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @richardbridge7. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is not charging anymore. I understand your concern, I will do my best to help you with this!

To better assist you, I'd like you to confirm that you've tried all troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging?