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Luxe not mapping my exercises

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‎05-31-2022 14:42 - last edited on ‎06-01-2022 16:44 by Fitbit Moderator

‎05-31-2022 14:42 - last edited on ‎06-01-2022 16:44 by Fitbit Moderator

I have tried several things like erasing it from the app , reboot it nothing works it tells me what I did with calories, minutes & heart rate zones but that's it i have the app.with the gps running all rhe time also on my phone location on. I used to have a inspire hr wich also didn't map my rides or walks that's why i bought this one thinking it will but im frustrated. 

 

Moderator edit: updated subject for clarity

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‎06-01-2022 16:43

‎06-01-2022 16:43

Welcome to the Fitbit Community, @Zorro53.

 

I’m sorry to hear that you are having difficulties to get the map of your exercises. Your time while dealing with this situation is highly appreciated.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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