help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe not syncing or receiving notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-29-2022 17:47 - last edited on ‎07-05-2022 14:53 by Fitbit Moderator

‎06-29-2022 17:47 - last edited on ‎07-05-2022 14:53 by Fitbit Moderator

This is not working properly.  I’ve tried everything. It will not Sync fully.  Is not giving me notifications. Nothing I’ve set through my phone settings work.  I want to return this.  It was a waste of money and has only caused me frustration. 

 

 

Moderator edit:  updated subject for clarity. 

Best Answer
0 Votes
2 REPLIES 2

‎06-29-2022 17:44

‎06-29-2022 17:44

Just received my new Fitbit less than a week ago. This is my second Fitbit. I loved my first one but it was outdated.  I’m so so didsappointed with this Luxe.  It will not sync properly.  Does not give me notifications.  It’s tracking is off  while walking today it showed less miles than my phone. I started them at the same time.  This was a waste of my money. Very disappointed. 

Best Answer
0 Votes

‎06-29-2022 17:52

‎06-29-2022 17:52

Hi @Amregg  you try restarting the device? You do need a compatible phone to use. Which platform do you have - iOS or Android? The more you can tell us, the better to assist you. If purchased from Fitbit directly, there is a 45 day return policy. If you got it from another retailer, they will have a different return window.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer