Luxe not tracking sleep accurately

[Cfish12]

I had a luxe for several years and it was great, but eventually it died. Replaced it with a new one which also coincided with the app update, and it’s had so many issues. The main one that annoys me is that it’s not tracking my sleep accurately. My old one used to say I was awake for about 1 hour a night, or 1.5 if I hadn’t slept that well, and that generally matched how I felt I’d slept. The new one says I’m awake for several hours every night, with half hour blocks at random points that I have no memory of. I think it’s some issue with it syncing in the middle of the night as when I open the app in the morning it usually says a few hours of sleep, until I manually sync. I don’t know if it’s a hardware issue or the new app but it’s very annoying as sleep data is the main reason I stuck with Fitbit instead of moving to Apple Watch. I also have a randomly occurring issue where the tracker doesn’t always reset steps at midnight.  

Moderator edit: clarified subject.

[ManuFitbit · Accepted solution]

Welcome to the community forums @Cfish12.

Thank you for taking the time to share the experience that you are having with Luxe.

I'd recommend trying the following steps to make sure your heart rate is working properly as heart rate reading is key to get your sleep data accurately:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Luxe. To do so, open the Fitbit app, tap on the Account icon, tap on your Luxe's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

[Cfish12]

Thank you! This seems to have worked.

[ManuFitbit]

@Cfish12, no problem!

Thanks for letting me know.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.