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Luxe not turning on

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‎01-13-2025 21:15 - last edited on ‎01-14-2025 09:49 by Fitbit Moderator

‎01-13-2025 21:15 - last edited on ‎01-14-2025 09:49 by Fitbit Moderator

I haven't used my fitbit for a couple on months but it has been on the charger.  I have tried to restart it by the button on the charger but not responding.  Is the battery not charging?

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No need to reply - I have finally got it working, thanks

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3 REPLIES 3

‎01-14-2025 09:48

‎01-14-2025 09:48

Good to see you participating for the first time in the community @Leta_Clifford.

Thank you for taking the time to share this query about your Luxe and for letting me know that you resolved it.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Have a nice day. 

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‎01-16-2025 02:07

‎01-16-2025 02:07

How did you get it working again? 

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‎01-16-2025 11:17

In response to Mika88

‎01-16-2025 11:17

Hi @Mika88. Welcome to the community forums. 

Thank you for asking regarding how to solve difficulties about the battery of Fitbit Luxe.

Please make sure to follow all the troubleshooting steps listed in the help article: Why isn't my Fitbit device's battery charging?

In the meantime, try to perform a restart: How do I restart my Fitbit device?

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