help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe only shows time, touchscreen unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2025 17:59 - last edited on ‎01-11-2025 09:43 by Fitbit Moderator

‎01-09-2025 17:59 - last edited on ‎01-11-2025 09:43 by Fitbit Moderator

Can’t scroll. I tried resetting it and changing the clock face but it didn’t work. 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎01-11-2025 09:40

‎01-11-2025 09:40

Hi there @ampelonio! It's great to see you here in the Fitbit Community!

Thank you so much for reporting this situation about your Luxe and for all your efforts. 

Since you have tried the steps and your Luxe still doesn't work, I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.

This form is for you only, so let me know when you have completed it.

Best Answer
0 Votes