Luxe screen and battery issues

[Ru8es]

I've only purchased my Fitbit LUXE a little over a month ago.  It started to black screen on me a couple of weeks ago and I tried all fixes to restore - rebooting, clock face swapping, removing the device and reinstalling - all did not work.  I left it for a week and was magically the screen reappeared.  

Yesterday it black screened on me again and again I tried all fixes to no avail.  The only difference is that it reported my Fitbit battery being 0% at lunch time which was strange as I charged it to 100% in the morning.

I have now purchased another Fitbit inspire 3 and would like to know how I can get a refund for the LUXE - which I would not recommend to anyone after reading some of the reviews here.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Ru8es. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

As per the description of your post, it seems like your Luxe is experiencing battery drain issues. With that being said, first, please make sure it's charging properly. If you have issues charging it, please see Why isn't my Fitbit device's battery charging? 

Once you manage to recharge your Luxe, keep an eye on the battery life. If it's keeps draining, see Can I extend my Fitbit device's battery life?

Regarding to your inquiry, please take a look at this article Return Policy and Warranty.