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Luxe screen and battery issues

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‎08-11-2022 09:06 - last edited on ‎08-11-2022 12:00 by Fitbit Moderator

‎08-11-2022 09:06 - last edited on ‎08-11-2022 12:00 by Fitbit Moderator

I have a luxe that was bought during black Friday deal at Kohl's last year. My screen has turned blue, it glitches, and battery doesn't last a full day.  Is this still under warranty?  If so what do I need to do?

 

Moderator Edit: Clarified subject

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‎08-11-2022 12:02 - edited ‎07-16-2023 04:00

In response to Izzyrenee07

‎08-11-2022 12:02 - edited ‎07-16-2023 04:00

Hi there, @Becca2you. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. 

Hello, @Izzyrenee07. Welcome on board! If you haven't done so yet, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎08-11-2022 10:06

‎08-11-2022 10:06

My Luxe just started do this to me today. It was fine yesterday, but I woke up to a blue screen this morning.

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‎08-11-2022 12:02 - edited ‎07-16-2023 04:00

In response to Izzyrenee07

‎08-11-2022 12:02 - edited ‎07-16-2023 04:00

Hi there, @Becca2you. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. 

Hello, @Izzyrenee07. Welcome on board! If you haven't done so yet, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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