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Luxe screen blank and unresponsive

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‎06-22-2021 12:37

‎06-22-2021 12:37

Got my Luxe yesterday. Went thru setup and everything was working fine until this morning. The screen was blank and unresponsive. Every once in a while the Fitbit logo would appear and disappear. Sometimes it would be followed by a red circle with an X inside. Tried restart using charging cable. No effect. It goes not show up in the Bluetooth device list anymore. Basically it's dead.

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‎06-23-2021 19:23

‎06-23-2021 19:23

Welcome to the Fitbit Community, @garquilla.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to resolve the issue before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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