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Luxe screen corrupted

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‎09-21-2022 13:38 - last edited on ‎10-18-2022 15:45 by Fitbit Moderator

‎09-21-2022 13:38 - last edited on ‎10-18-2022 15:45 by Fitbit Moderator

My luxe was bought in May and now it is showing a white box where the time used to be. I have no idea how to reset it or if I can even recover it.

 

Moderator Edit: Clarified subject

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‎09-22-2022 06:58

‎09-22-2022 06:58

Hi, @SunsetRunner! Try going into the app and changing the clock face.

MakMak | Community Council

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‎10-18-2022 15:46 - edited ‎06-27-2023 10:20

In response to MakMak

‎10-18-2022 15:46 - edited ‎06-27-2023 10:20

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. @MakMak Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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