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Luxe screen corrupted

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‎12-02-2023 08:20 - last edited on ‎12-03-2023 03:37 by Fitbit Moderator

‎12-02-2023 08:20 - last edited on ‎12-03-2023 03:37 by Fitbit Moderator

I bought my Luxe less than 2 months ago and time appears as faded and colors behind the time are covering the time up. Sometimes it just all goes into color...no time appears. Sometimes it is fine. Very frustrating.

Moderator Edit: Clarified subject

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‎12-03-2023 03:17

‎12-03-2023 03:17

Hi @Mjsharp522 That sounds defective. I'd suggest you return it to the store you bought it from. If it was the Fitbit Online Store then contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-03-2023 03:40

In response to NellyG

‎12-03-2023 03:40

Hi there, @Mjsharp522. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe screen is acting odd, I understand how frustrating this can be. I look forward to getting you back on track!

Before considering other options, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If this doesn't work, then follow @NellyG's advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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