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Luxe screen corrupted

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‎08-27-2021 02:40 - last edited on ‎08-27-2021 04:42 by Fitbit Moderator

‎08-27-2021 02:40 - last edited on ‎08-27-2021 04:42 by Fitbit Moderator

Hi 

I bought luxe from one much.

it was good and working very well 

but now it’s not working all what I have in the screen some spots only and it’s not working even if I put it in the charger.. still the same.

pleas can you guide me what to do??

thank you for your cooperation 

Noura

 

Moderator Edit: Clarified subject

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‎08-27-2021 04:43 - edited ‎08-19-2023 07:30

‎08-27-2021 04:43 - edited ‎08-19-2023 07:30

Hi there, @AlNeyadi. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please restart your Luxe suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-27-2021 04:43 - edited ‎08-19-2023 07:30

‎08-27-2021 04:43 - edited ‎08-19-2023 07:30

Hi there, @AlNeyadi. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please restart your Luxe suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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