help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe screen corrupted

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-28-2022 10:39 - last edited on ‎10-28-2022 12:45 by Fitbit Moderator

‎03-28-2022 10:39 - last edited on ‎10-28-2022 12:45 by Fitbit Moderator

Good morning 
 
I purchased a Fitbit luxe in October and unfortunately it is faulty, the screen is no longer working (horizontal lines that reappear despite having switched the clock face etc)
 
As it’s under warranty please can you advise my next steps?
 
 
Moderator Edit: Clarified subject
Best Answer
1 REPLY 1

‎03-28-2022 10:56

‎03-28-2022 10:56

Hi @Pixelpops  chat or phone support is best. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes