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Luxe screen has developed horizontal lines

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‎03-25-2022 08:26 - last edited on ‎03-28-2022 11:38 by Fitbit Moderator

‎03-25-2022 08:26 - last edited on ‎03-28-2022 11:38 by Fitbit Moderator

Since waking up this morning, the screen on my Luxe is only displaying horizontal lines.  I have restarted the tracker 3 times and changed the clock face through the app.  Changing the clock face has changed the color of the lines only.  The app still shows that heart rate, etc are being tracked.  I've only had this Fitbit for 6 weeks.  Does it just need to be returned?

 

Moderator Edit: Clarified subject

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‎03-28-2022 11:40 - edited ‎12-27-2023 04:29

‎03-28-2022 11:40 - edited ‎12-27-2023 04:29

Hi there, @H_Marshall. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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