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Luxe screen corrupted

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‎10-08-2022 05:08 - last edited on ‎10-08-2022 09:32 by Fitbit Moderator

‎10-08-2022 05:08 - last edited on ‎10-08-2022 09:32 by Fitbit Moderator

My Luxe still shows multi-colored lines on the screen after several attempts to restart.

 

 

Moderator Edit: Clarified subject

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‎10-08-2022 09:33 - edited ‎11-21-2023 05:06

‎10-08-2022 09:33 - edited ‎11-21-2023 05:06

Hello there, @Raspberry56. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎10-08-2022 09:33 - edited ‎11-21-2023 05:06

‎10-08-2022 09:33 - edited ‎11-21-2023 05:06

Hello there, @Raspberry56. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-10-2022 06:30

In response to MarreFitbit

‎10-10-2022 06:30

I have tried several times and have still had no success.

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‎10-10-2022 11:28 - edited ‎11-21-2023 05:03

In response to Raspberry56

‎10-10-2022 11:28 - edited ‎11-21-2023 05:03

@Raspberry56 I appreciate you had followed the tips and recommendations provided above.

 I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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