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Luxe screen corrupted

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‎12-05-2022 08:10 - last edited on ‎01-20-2025 12:34 by Fitbit Moderator

‎12-05-2022 08:10 - last edited on ‎01-20-2025 12:34 by Fitbit Moderator

hi, my Luxe fitbit screen is showing green and red lines and it is only two weeks old! i have already tried to restart my Luxe, but it still shows the various lines. it makes my screen unreadable. how can i solve this problem? 

 

Moderator Edit: Clarified subject

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‎12-05-2022 09:09 - edited ‎07-25-2023 03:45

‎12-05-2022 09:09 - edited ‎07-25-2023 03:45

Hi there, @RosaBuijs. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Nevertheless, I've seen you contacted our Support Team after posting here. Please stay tuned to your inbox, someone will reach out to you soon.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-05-2022 09:09 - edited ‎07-25-2023 03:45

‎12-05-2022 09:09 - edited ‎07-25-2023 03:45

Hi there, @RosaBuijs. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Nevertheless, I've seen you contacted our Support Team after posting here. Please stay tuned to your inbox, someone will reach out to you soon.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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