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Luxe screen corrupted

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‎11-21-2023 22:30 - last edited on ‎11-22-2023 02:55 by Fitbit Moderator

‎11-21-2023 22:30 - last edited on ‎11-22-2023 02:55 by Fitbit Moderator

I have a problem with the display, i try to charge it, the first time it works, now not. 

20231122_072807.jpg

 

 

Moderator Edit: Clarified subject

 

Best Answer
2 REPLIES 2

‎11-22-2023 02:59

‎11-22-2023 02:59

Hi there, @Partyj. Welcome to the Fitbit Community Forums. I'm sorry to hear about your Luxe screen is corrupted. Thanks for attaching that picture and your time in trying to troubleshoot the issue. I'll be glad to continue assisting you. 

As a first approach, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Nevertheless, I've seen you contacted our Support Team after posting here. If the steps I provided above don't work, please stay tuned to your inbox, someone will be in contact with you shortly! 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


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‎11-22-2023 10:52

In response to MarreFitbit

‎11-22-2023 10:52

Good Luck  - LOF

Best Answer