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Luxe screen stopped working

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‎11-22-2023 06:16 - last edited on ‎11-23-2023 10:25 by Fitbit Moderator

‎11-22-2023 06:16 - last edited on ‎11-23-2023 10:25 by Fitbit Moderator

I see that this happens a lot with other people and I've tried all of the recommended "fixes" but nothing works. I've had my fitbit for less than 3 months and it appears to already be useless. 

Moderator Edit: Clarified subject

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‎11-23-2023 10:27

‎11-23-2023 10:27

Hi there, @RyanWilks. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe screen isn't working. Thanks for taking the time to troubleshoot this issue before posting here. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you have reported this matter to our Support Team and they already shared with you all the steps we could've also provided here, please note there's nothing left we in the community can suggest other than reaching out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We hope to get you back on track soon!

Maria | Community Moderator, Fitbit


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