help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe screen detached itself

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-31-2023 10:20

‎05-31-2023 10:20

I purchased my Luxe about two years ago.  It worked without problems until the entire screen/face detached.  I did nothing to cause it -- suddenly the face is just hanging by one of the electronic innards.  It doesn't seem to have a "catch" of any kind to pop on/off.  If I hold it in place it still functions but obviously that is not a solution.  I have read that this is a familiar problem with Versa, and some Versa owners have experimented with glue, but I don't want to ruin the Luxe by experimenting.  All suggestions welcome! 

Best Answer
0 Votes
1 REPLY 1

‎06-01-2023 02:29

‎06-01-2023 02:29

Hi @Threedogdays   Ohhh that is sad news. If your warranty has ended (if it is over 2 years then it will have lapsed) then I would suggest you try gluing it. There is nothing to lose as there are no other options. If it is still under warranty then contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes