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Luxe screen has developed lines

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‎05-15-2023 23:17 - last edited on ‎05-16-2023 11:46 by Fitbit Moderator

‎05-15-2023 23:17 - last edited on ‎05-16-2023 11:46 by Fitbit Moderator

Screen has horizontal lines on it. Seems to be an issue for many luxe owners. Have tried resetting using the button on charger. I have also tried changing the watch face and no change. Can swipe through and lines change colour… 

 

Please help. This watch will be 1.5 years old. Have never damaged it or even put under water etc. 

image.jpg

 

 

Moderator Edit: Clarified subject

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‎05-17-2023 04:33 - edited ‎05-26-2023 04:04

‎05-17-2023 04:33 - edited ‎05-26-2023 04:04

Hi there, @Aaw402. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out and for the image attached. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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