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Luxe screen has developed lines

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‎07-06-2023 10:20 - last edited on ‎07-10-2023 04:17 by Fitbit Moderator

‎07-06-2023 10:20 - last edited on ‎07-10-2023 04:17 by Fitbit Moderator

I was charging my luxe for the day and went to put it back on only to find lines across a black screen. Now there is just a solid line at the top. This is super frustrating, and it appears as though others have had this issue. 

Moderator Edit: Clarified subject

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‎07-07-2023 09:32

‎07-07-2023 09:32

@ac0216 A couple things you can try:

  • Restart the Luxe
  • Change the clockface
  • Last ditch effort: Factory reset

If none of that works, it is likely a hardware issue that cannot be fixed here. You'll want to contact customer support if that's the case.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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2 REPLIES 2

‎07-07-2023 09:32

‎07-07-2023 09:32

@ac0216 A couple things you can try:

  • Restart the Luxe
  • Change the clockface
  • Last ditch effort: Factory reset

If none of that works, it is likely a hardware issue that cannot be fixed here. You'll want to contact customer support if that's the case.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎07-10-2023 04:18

In response to Heather-S

‎07-10-2023 04:18

Hi there, @ac0216. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand how you must be feeling. @Heather-S Thanks for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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