Luxe screen has developed lines

[Claire_T]

I got my Fitbit luxe on February 5th, 2023 and for almost the whole time I’ve had it, the screen. Blinks in and out of having lines on it. Recently, my screen stopped SOMETIMES having lines on it, to ALWAYS having lines on it. I’ve tried syncing it with no luck whatsoever. When I attempt to do a hard reset/reboot, nothing happens. I’m very disappointed in the quality of my Fitbit.

Moderator Edit: Clarified subject

[NellyG]

Hi @Claire_T That is very disappointing for you. I suggest you contact Fitbit Support  as it should still be coveredby warranty. 

[MarreFitbit · Accepted solution]

Hi there, @Claire_T. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe and your time in trying to fix it before reaching out. I understand why you're feeling disappointed. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the above doesn't work, please follow @NellyG's advice and chat with us online or give us a call. Click here to get connected. I've seen you've tried already, but your chats have gotten disconnected. I'll suggest giving it a try once again to see if you are able to get through.