My experience with Customer Service and Fitbit Warranty Polices

[Photogyrly]

Has anyone actually gotten a replacement when paying for the 2 year warranty? Support says my warranty is expired despite only buying my Luxe a year ago with a 2 year warranty. I have the receipt but Chat is a joke and I keep going around in circles.


Moderator Edit: Clarified subject

[JohnnyRow]

Are you sure the 2 year warranty is from Fitbit, or is it a one year form Fitbit, and an extended warranty from somebody else?

[MarreFitbit · Accepted solution]

Hi there, @Photogyrly. Welcome to the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

On a side note, if you are referring to the SquareTrade warranty you purchased, to find out, file a claim with the plan provider at https://www.squaretrade.com/fileClaim. If you have a question about your claim after filing, please check with SquareTrade. Fitbit doesn't have access to claim status and all decisions made by SquareTrade are final.