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Luxe screen is acting odd

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‎08-15-2022 19:26 - last edited on ‎08-16-2022 06:52 by Fitbit Moderator

‎08-15-2022 19:26 - last edited on ‎08-16-2022 06:52 by Fitbit Moderator

I got my lux a month a go and now the screen display starts blinking and then complete goes dark?

 

 

Moderator Edit: Clarified subject

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‎08-16-2022 06:57 - edited ‎08-14-2023 10:27

In response to Heather-S

‎08-16-2022 06:57 - edited ‎08-14-2023 10:27

Hi there, @baharehsan. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As @Heather-S has suggested, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎08-16-2022 03:53

‎08-16-2022 03:53

@baharehsan I would restart or completely reset my device. If that doesn't solve it then reach out to Customer Support for further assistance.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎08-16-2022 06:57 - edited ‎08-14-2023 10:27

In response to Heather-S

‎08-16-2022 06:57 - edited ‎08-14-2023 10:27

Hi there, @baharehsan. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As @Heather-S has suggested, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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