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Luxe screen is acting odd

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‎03-29-2023 08:40 - last edited on ‎03-30-2023 06:02 by Fitbit Moderator

‎03-29-2023 08:40 - last edited on ‎03-30-2023 06:02 by Fitbit Moderator

Since March 26, my Luxe frequently responded weirdly when I tried to scroll up and down, or left and right.  It becomes impossible to get to the sports option and start a workout.  I tried go to my phone to sync the Luxe and it sometimes become normal again but becoming weird later.  Also tried reload the FIBIT APP , problem not solved.

 

 

Moderator Edit: Clarified subject

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‎03-30-2023 06:05 - edited ‎04-02-2024 05:29

‎03-30-2023 06:05 - edited ‎04-02-2024 05:29

Hi there, @virginiama. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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‎03-30-2023 06:05 - edited ‎04-02-2024 05:29

‎03-30-2023 06:05 - edited ‎04-02-2024 05:29

Hi there, @virginiama. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-30-2023 17:11

In response to MarreFitbit

‎03-30-2023 17:11

Thank you very much.

I restarted the Luxe and it worked.

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‎03-31-2023 04:49 - edited ‎06-19-2023 05:31

In response to virginiama

‎03-31-2023 04:49 - edited ‎06-19-2023 05:31

@virginiama Awesome! I'm glad to hear that your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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