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Luxe screen is acting odd

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‎04-26-2022 12:24 - last edited on ‎10-28-2022 12:52 by Fitbit Moderator

‎04-26-2022 12:24 - last edited on ‎10-28-2022 12:52 by Fitbit Moderator

I’ve had my Luxe for about a month and the light is going out on it already. It will randomly start to flicker or won’t completely load the screen. Sometimes it just looks like a bunch of lines. What do I need to do to fix this? This is an expensive watch for it to only last a month. 

 

Moderator Edit: Clarified subject

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‎04-26-2022 13:05

‎04-26-2022 13:05

Hi @KatyB2012  get with customer support. Chat or phone is best. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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