help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe screen is acting odd

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-08-2022 18:50 - last edited on ‎05-09-2022 09:20 by Fitbit Moderator

‎05-08-2022 18:50 - last edited on ‎05-09-2022 09:20 by Fitbit Moderator

I've had my Luxe for a while now but it seems like just recently, when the battery gets in the 70% zone, I can't tap the screen to check steps or the time. The only thing I can do is put it on the charger. If the battery goes below 80% it does this. It's very, very frustrating. Help!!

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-09-2022 09:21 - edited ‎12-18-2023 09:30

‎05-09-2022 09:21 - edited ‎12-18-2023 09:30

Hi there, @Low03silverado. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand how you must be feeling.

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎05-09-2022 09:21 - edited ‎12-18-2023 09:30

‎05-09-2022 09:21 - edited ‎12-18-2023 09:30

Hi there, @Low03silverado. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand how you must be feeling.

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes