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Luxe screen is acting odd

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‎10-16-2022 14:11 - last edited on ‎10-17-2022 15:43 by Fitbit Moderator

‎10-16-2022 14:11 - last edited on ‎10-17-2022 15:43 by Fitbit Moderator

I’ve been having issues with my Luxe for the last few days. First it would cycle through all the screens really quickly without me doing anything. I was able to reset it from the device and I also changed the clock face. Today the screen is stuck on the clock; I can’t scroll in any direction. I tried changing the clock again but that didn’t help. I’ve tried resetting using the charging cord but can’t get it to work. What should I do now? I’ve had this a few days over 6 months. It was a birthday gift. 

 

Moderator Edit: Clarified subject

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‎10-17-2022 02:23

‎10-17-2022 02:23

Hi @ampelonio Contact Fitbit Support  They should be able to help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-17-2022 15:45 - edited ‎06-24-2023 06:45

In response to NellyG

‎10-17-2022 15:45 - edited ‎06-24-2023 06:45

Hello there, @ampelonio. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before posting here. I understand where your concern is coming from. @NellyG Thanks for your advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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