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New Luxe won't update

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‎10-15-2022 10:06 - last edited on ‎10-17-2022 15:41 by Fitbit Moderator

‎10-15-2022 10:06 - last edited on ‎10-17-2022 15:41 by Fitbit Moderator

hello. i received a fitbit luxe today (second hand but was working perfectly for previous owner) and i connected it to my phone. everything was fine but then it asked for a software update so i agreed. it then proceeded to start the fitbit update, and the fitbit disconnected from my phone. it’s been 7 hours since the update started and it hasn’t changed in the past 5 hours at all. the screen is black and i can only get it to display this white progress bar sometimes. what do i do??? 

 

Moderator Edit: Clarified subject

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‎10-17-2022 15:42 - edited ‎06-24-2023 06:45

‎10-17-2022 15:42 - edited ‎06-24-2023 06:45

Hello there, @1rose_. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Luxe. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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