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Luxe screen is black

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‎02-24-2022 03:16 - last edited on ‎02-24-2022 10:43 by Fitbit Moderator

‎02-24-2022 03:16 - last edited on ‎02-24-2022 10:43 by Fitbit Moderator

My Luxe model is registering my steps but the screen remains black with a row of small white diamonds across the top. I have tried to re-start it by charging while pressing the button on the charger 3 times, it vibrates but has not fixed the issue. I still cannot get the clockface to show despite trying the re-start proceedure several times.

 

Moderator Edit: Clarified subject

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‎02-24-2022 10:46 - edited ‎02-16-2024 02:29

‎02-24-2022 10:46 - edited ‎02-16-2024 02:29

Hi there, @TJC22. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-24-2022 10:46 - edited ‎02-16-2024 02:29

‎02-24-2022 10:46 - edited ‎02-16-2024 02:29

Hi there, @TJC22. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-27-2022 09:27

In response to MarreFitbit

‎02-27-2022 09:27

Yes, changing the clock face has worked and solved the problem, thank you!

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‎02-28-2022 03:57 - edited ‎10-30-2023 03:38

In response to TJC22

‎02-28-2022 03:57 - edited ‎10-30-2023 03:38

@TJC22 I'm glad to hear your issue is solved now! 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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