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Luxe screen is corrupted

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‎09-10-2022 11:14 - last edited on ‎09-12-2022 10:48 by Fitbit Moderator

‎09-10-2022 11:14 - last edited on ‎09-12-2022 10:48 by Fitbit Moderator

Hi! My luxe screen is acting up, seemingly out of nowhere - the only thing that changes was the latest firmware update and since then it’s gone downhill. 

the screen is mostly black, but not entirely - I can still see little bits of the display here and there. I can still press and move things, it still responds - it’s literally just the display. It has gotten worse over time.

 

I’ve tried clearing data, restarting, changing faces, charging it up - nothing has had any kind of improvement. Hoping someone here has some alternative ideas!

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-11-2022 03:27

‎09-11-2022 03:27

Hi @andeilidh I'd suggest you contact Fitbit Support  . I DO hope they are able to help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-12-2022 10:51 - edited ‎07-15-2023 03:54

In response to NellyG

‎09-12-2022 10:51 - edited ‎07-15-2023 03:54

Hi there, @andeilidh. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

Since you've exhausted all troubleshooting steps we could've provided here, I agree with @NellyG, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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