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Luxe screen is frozen

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‎08-10-2022 08:33 - last edited on ‎08-10-2022 10:10 by Fitbit Moderator

‎08-10-2022 08:33 - last edited on ‎08-10-2022 10:10 by Fitbit Moderator

I’m hoping someone can help. My lux screen is frozen on the clock setting. I’ve tried the button on the charging cord multiple times. I can’t find any other solution and trying to contact Fitbit customer services has just left me in a loop. Is there any way to fix it? I’ve looked all over the app and have had no luck finding a way there. TIA

 

Moderator Edit: Clarified subject

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‎08-10-2022 10:12 - edited ‎07-16-2023 04:02

‎08-10-2022 10:12 - edited ‎07-16-2023 04:02

Hi there, @Jlmallo. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

To better assist you, please confirm that you've restarted your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-10-2022 10:12 - edited ‎07-16-2023 04:02

‎08-10-2022 10:12 - edited ‎07-16-2023 04:02

Hi there, @Jlmallo. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

To better assist you, please confirm that you've restarted your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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