Luxe screen is not readable

[NPS.]

Luxe screen unable to see properly. I just gotten this watch last month. Can someone help?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @NPS.  what's going on with the screen? You using the default clock face or one you chose? See if using the default face helps and be sure you have the brightness level where it's most comfortable for you. A restart of the device often helps with some glitches, too.

[MarreFitbit · Accepted solution]

Hi there, @NPS.. Welcome to the Community Forums. 

It seems that you've set your Luxe in Sleep Mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.
  
  

To turn off Sleep Mode, please see How do I navigate my Fitbit device?

If the above doesn't work, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[NPS.]

It is not under sleeping model. I do not know how to explain it. please refer to the image 

[MarreFitbit]

@NPS. Thanks for the image attached. 

If you've followed the tips and recommendations that @Odyssey13 and I provided above, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.