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Luxe feedback

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‎03-30-2022 17:30 - last edited on ‎04-02-2022 12:07 by Fitbit Moderator

‎03-30-2022 17:30 - last edited on ‎04-02-2022 12:07 by Fitbit Moderator

I changed from inspire 2 to luxe because Fitbit replaced me inspire 2 twice and it still broke down. 
now I just got luxe on 23 Dec and it’s tracker has been on off not working. 
fitbit did not want to take responsibility and just asked me to restart my device. 
now it totally don’t track any sleep or steps, and Fitbit is not replying me !!!! 
stupid watch that doesn’t even last a year !
so many negative feedbacks on Fitbit in this community! 

 

 

Moderator edit: updated subject for clarity. 

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0 Votes
7 REPLIES 7

‎03-30-2022 17:54

‎03-30-2022 17:54

Hi @Ninggggg if you got with support, did they say they'd be back in touch with you? If you keep emailing them, that email puts you back at the end of the queue, so you might want to wait for them to contact you - if they said they would. Restarting is the best way to take care of glitches and it really does help. You may see negative comments on the community, but what you don't see is the people who are content and rarely have an issue. When did you last get with support?

Stepping in the U.S.A. since September 2013. Android 14

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‎03-30-2022 18:06 - last edited on ‎04-02-2022 12:11 by Fitbit Moderator

In response to Odyssey13

‎03-30-2022 18:06 - last edited on ‎04-02-2022 12:11 by Fitbit Moderator

It did not work !
obviously I have restarted before contacting them. 3 days ago ! 
it’s not glitch? It’s just not working. 

 

 

Moderator edit: format. 

Best Answer

‎03-30-2022 18:20

In response to Ninggggg

‎03-30-2022 18:20

You still will need to get with customer support. You can use the chat or phone options to reach them. These are the community forums and we're just people who use the Fitbit products and can't do much more than offer a link or a suggestion.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎03-30-2022 21:00

In response to Odyssey13

‎03-30-2022 21:00

Obviously I tried …. Sigh 

Best Answer

‎03-31-2022 05:36

In response to Ninggggg

‎03-31-2022 05:36

USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎03-31-2022 05:38

In response to Odyssey13

‎03-31-2022 05:38

Hi thanks. But I’m so pissed off ive decided to file a small claims. 

Best Answer

‎04-02-2022 12:14

In response to Ninggggg

‎04-02-2022 12:14

Thanks for getting back to us and for sharing your Fitbit Luxe feedback @Ninggggg.

 

I understand how frustrating this could be and noticed that you're still receiving assistance from our team. Please follow their instructions.

 

Thank you for your assistance and the heads up @Odyssey13.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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