Luxe battery is draining quickly

[eastcoasterinco]

My father purchased a Fitbit Luxe for me on pre-order before it even came out as a birthday gift to me. He was forced to include Fitbit Premium, which I just found out for the last year has been charged to him, email notifications to me, and the Premium was assigned to HIS account (he does not have a Fitbit device). Asked for a refund but Premium is non-refundable. I wanted to leave a public review about the Luxe not maintaining a charge, but Fitbit does not provide reviews on the page where someone would purchase the device. I spoke with a customer support rep, who said this community is the ONLY place to leave a review about a Fitbit device or service. That tells me all I need to know about Fitbit - they try to hide everyone's complaints in a community forum so that only existing customers (who already sent their money to Fitbit) can see what is wrong with the devices. I will never be purchasing anything through Fitbit again and will probably try to sell my Luxe at a cheap price because that is what it's worth (less than a day of charge when brand new, guys!!)

Moderator Edit: Clarified subject

[DramaQueenDiva]

Are you still within the warranty period? I believe in the US, it's a 1 year limited warranty and outside the US it's a 2 year limited warranty.